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Privacy Policy / Terms & Conditions of Use

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.


Permission is granted to temporarily download one copy of the materials (information or software) on Paragould Municipal Utilities' web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  1. modify or copy the materials
  2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial) with out written permission from Paragould Municipal Utilities
  3. attempt to decompile or reverse engineer any software contained on Paragould Municipal Utilities' web site
  4. remove any copyright or other proprietary notations from the materials; or
  5. transfer the materials to another person or “mirror” the materials on any other server

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Paragould Municipal Utilities at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


The materials on Paragould Municipal Utilities' web site are provided “as is”. Paragould Municipal Utilities makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Paragould Municipal Utilities does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.


In no event shall Paragould Municipal Utilities or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Paragould Municipal Utilities' Internet site, even if Paragould Municipal Utilities or a Paragould Municipal Utilities authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions & Errata

The materials appearing on Paragould Municipal Utilities' web site could include technical, typographical, or photographic errors. Paragould Municipal Utilities does not warrant that any of the materials on its web site are accurate, complete, or current. Paragould Municipal Utilities may make changes to the materials contained on its web site at any time without notice. Paragould Municipal Utilities does not, however, make any commitment to update the materials.


Paragould Municipal Utilities has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Paragould Municipal Utilities of the site. Use of any such linked web site is at the user’s own risk.

Site Terms of Use Modification

Paragould Municipal Utilities may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Governing Law

Any claim relating to Paragould Municipal Utilities’s web site shall be governed by the laws of the State of Arkansas without regard to its conflict of law provisions.

Privacy & Your Information

This privacy policy describes how Paragould Municipal Utilities uses and protects any information you provide while using our website.

Paragould Municipal Utilities is committed to ensuring that your privacy is protected. Any personally-identifiable information that you may be asked to provide will only be used in accordance with this privacy statement. Paragould Municipal Utilities reserves the right to amend this policy from time to time by updating this page. You should check our policy periodically to stay informed of any changes that we make. Your continued use of our website signifies your acceptance of our privacy policy, effective March 7th, 2018.

We treat your information with the utmost care. All personally-identifiable information will remain private and will not be sold or distributed to any organization or individual for telemarketing, direct mail marketing, or for any other marketing purposes. Your information will only be released if (1) transactions are initiated and/or authorized by you, (2) you request the information for your own record keeping, (3) collection services are necessary, or (4) as required by law (FOI request, subpoena, etc). You may also have additional rights under applicable laws.

Sharing your information

Paragould Municipal Utilities does not disclose, share, or exchange online information that you provide to us, including email addresses, with third parties except where listed above.

Paragould Municipal Utilities collects information when you:
  1. Complete an online form
  2. Submit an email address
  3. Print and complete any form data (which is returned via fax or email)

Paragould Municipal Utilities uses this information for such purposes as responding to your requests, improving our website, and communicating with you via email, regular mail, or telephone.

Information that we may collect:
  1. Name
  2. Contact information including email address Demographic information such as postcode, preferences, and interests
  3. Demographic information such as postcode, preferences, and interests
  4. Other information relevant to customer surveys and/or offers
  5. Online payment records

Our website does not collect, store, or maintain any customer credit or debit card information.

What we do with the information we gather

We require this information to understand your needs in order to provide you with better products and services. In particular, your information may be used for the following reasons:

  1. Internal record keeping
  2. Providing you with improved products and services
  3. Providing you with an improved online experience
  4. Contacting you by email, phone, fax or mail
  5. Customizing our website according to your interests
Security of your information

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Refunds & Cancellations

Refunds due to an overpayment on an active utility account are not made automatically. The amount of the overpayment will apply to the next bill. At the customer’s request, refunds for card payments can be issued to the card account used for the original payment. This request must be made within one business day of the original online transaction. Credit to your card account may take up to 15 business days to process once the refund is submitted. Our customer service team is available Monday to Friday, 8am - 5pm, central time. You may reach them at (870) 239-7700


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