Fiber Service Technician, Level 1
Job Description:
THIS POSITION IS AN ON-CALL POSITION - SUCCESSFUL CANDIDATES MUST LIVE WITHIN AN 10 MILE RADIUS OF THE HWY 49/HWY 412 INTERSECTION
SCHEDULE:
Tuesday-Friday: 10:00 a.m. to 7:00 p.m.
Saturday: 7:00 a.m. to 4:00 p.m. - eligible for 15% premium pay
Sunday & Monday: Off
STARTING PAY (NO EXPERIENCE): $16.00/HOUR
SAFETY SENSITIVE POSITION: This position has been deemed a Safety Sensitive position and any person performing duties in this position while under the influence of marijuana or any other substance (legal or illegal) that could impair the employee may constitute a threat to health and safety. PLWC maintains a zero-tolerance for the use of any substance that may impair a Safety Sensitive individual. Consequences of a violation can be found in the PLWC Drug and Alcohol Policy Manual.
SUMMARY: This is an entry level position in which the employee will be learning and assisting a Level 2 Fiber Service Technician in installing, troubleshooting, and maintaining fiber optic service to residential and business customers.
An employee at this level is responsible for working in various roles including but not limited to, pulling fiber in existing underground conduit, running overhead fiber from utility poles, installing fiber in attic and crawl spaces, wall fishing fiber in various settings, reading spreadsheets, attaching equipment on the exterior and interior of residential and business buildings, and interacting with customers in a professional manner. A level 1 service technician may also work by themselves or with other level 1 technicians.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Employees at Level 1 may perform portions of the work of higher classified positions occasionally, as assigned. Other duties may be assigned.
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CATEGORY |
JOB DUTIES & RESPONSIBILITIES |
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Installation |
Employee will learn to read a cut sheet to determine location of fiber taps, poles, splitter port number, and other pertinent information. |
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Installation |
Employee will assist in performing a site survey at each customer premise to locate optimum location of fiber related equipment. This includes assessing premium locations for wireless and other customer premise equipment. |
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Installation |
Employee will assist in installing fiber drop from optical tap port into house box on side of house or business in a neat and professional manner. This may demand climbing and working aloft on poles, ladders, or other support structures. |
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Installation |
Employee will assist in installing a fiber house drop from house box on side of house or business either through attic, crawl space, or through wall into a wall plate inside of customer premise. |
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Installation |
Employee performs wall fish of fiber and ethernet cabling and installation of wall plate(s) inside residence in a professional manner. |
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Installation |
Employee installs ONT, IPTV Set Top Boxes, and other related equipment. |
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Installation |
Employee will assist in fiber splicing and using fiber related equipment. |
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Troubleshooting |
Employee will assist in troubleshooting fiber and equipment related issue with available tools and resources. |
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Troubleshooting |
Must be available to work flexible hours, including time during natural disasters, company or department emergencies, or other shift change requirements as specified by management. |
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Troubleshooting |
Must be available to work on-call duty after required training period. |
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Maintenance |
Maintain all fiber related tools and equipment performing various tasks including cleaning, adjusting, repairing, and reporting problems when appropriate. |
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Maintenance |
This employee will assist in keeping vehicle properly stocked with supplies and equipment necessary to perform daily duties in a neat and organized manner. |
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Maintenance |
Maintain company-issued vehicle in good operating order including maintaining fuel in the fuel tanks; check tires, brakes, lights, horn, hydraulic system; and maintain cleanliness and neatness to provide overall safety. Complete weekly vehicle checklist on assigned vehicle. Report any mechanical problems requiring maintenance or repair as soon as possible |
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Quality Assurance |
Assures that customer satisfaction is a priority at each job. Works with the customer to ensure that all work performed is satisfactory within company policies before leaving each job. |
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Education |
Employee must complete the NCTI FTTx Basics course within 12 months. |
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Education |
Employee must complete the NCTI Customer Service for Technicians course within 6 months. |
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is required to be on call as scheduled. Employees hired on or after 11/1/08 must live within a 10-mile radius of Hwy 412 and Hwy 49 intersection to be eligible to take a vehicle home on-call.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); one-year related experience and/or training, or equivalent combination of experience and education. Experience with basic electronics and fiber optic systems at the customer premise level.
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY:
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid Driver's License; must complete NCTI Cable Installer course within one (1) year of hire date.
OTHER SKILLS and ABILITIES:
Knowledge of basic electronic theory; Ability to climb utility poles using extension ladders or pole climbers, after appropriate/required training.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance and stoop, kneel, crouch, or crawl in confined spaces. The employee is occasionally required to sit.
The employee must regularly lift and/or move up to 75 pounds and frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to risk of electrical shock. The employee occasionally works in high, precarious places.
The noise level in the work environment is usually moderate.