Online Support & Tutorials

Internet Support and Troubleshooting
Rebooting Electronic Hardware

The cable modems provided by PLWC allow you to connect wireless routers so you can share the internet connection with numerous devices in your home or business. For this equipment to function optimally, these devices need to be restarted on occasion.

Follow these steps to reboot your equipment:

Step 1

Unplug the power cord from the back of the cable modem for about 10 seconds. The power cord is located in the back of the cable modem and is the cord connected at the very bottom. After 10 seconds have passed, plug the power cord back into the modem. The modem will take about 2 minutes to come back online. The modem will return to online status when the power, send, receive, and online lights are lit up solid.

Step 2

If you have a router, reboot your router by unplugging the power connection from the back of the router for about 10 seconds and then plugging it back into the router power port.

Step 3

Restart your computer. Power down your computer completely and then restart your computer again.

Hardware and Software Compatibility

Equipment like wireless routers can sometimes affect your ability to connect to the internet or the speed at which you connect. Bypassing your router can sometimes solve connectivity issues.

Follow these steps to bypass your router:

Step 1

Unplug the network cable (Ethernet) cord from your router and plug the network cable directly from your cable modem to your computer

Step 2

Reboot your cable modem by unplugging your cable modem for about 10 seconds.

Step 3

Restart your computer. Power down your computer completely and then restart your computer again.

Step 4

4. Attempt connecting to the internet again. You can check your speed’s by visiting our speed test page. If speed test results improve with the router out of the equation, you will need to contact the manufacturer of your router for further support.

Computer Maintenance

Much like your automobile needs routine maintenance to perform at its best, your computer also needs occasional tune-ups. The following suggestions can improve your computer’s performance and keep it running smoothly.

Keep Windows Updated with the latest patches.

Windows Update scans your system and updates it with the latest security patches and service packs. These are broken down into Critical and Recommended updates. In addition to Windows, Microsoft Update will also patch a wide variety of Microsoft applications, such as Office and Windows Defender. To access Windows Update click on the Start button and typing in Windows Update in the search bar.

Keep your Spyware and AntiVirus Programs Updated.

No matter how good your spyware and antivirus software is, if it’s not updated or, worse, not running at all, then it won’t do you any good. Most antivirus applications load an icon in the Windows tray, which lets you verify its status at a glance. Always verify that the application is running after starting Windows.

Keep Your Applications and Utilities Patched.

Believe it or not, all of the applications and utilities on your system are prone to security risks and need to be updated regularly. Programs that you use every day like Adobe Acrobat Reader, QuickTime, Realplayer, Skype, WinZip and more require both maintenance and security updates from time to time.

Clear Temporary Internet Files, Cookies, History.

Your PC has a lot of non-essential data stored on it, much of which you might not even be aware of. For instance, Internet Explorer stores copies of the Web pages you visit, images and media for faster viewing later. Over time, this can lead to performance problems, causing Windows to become sluggish and unreliable. Internet Explorer can be cleared by clicking on Tools, then Internet Options, then Delete Temporary Internet Files, Cookies, and History.

Create a System Restore.

Before you install any new software on your system, always create a System Restore point. Some software can play havoc to your system causing all sorts of strange problems. System Restore helps you restore your computer's system files to an earlier point in time when your system was working well. To create a system restore point go to Control Panel and select Backup and Restore. Windows 7 users click “Recover system settings or your computer”. Vista users select “Create a restore point or change settings.

Defragment and Check Your Hard Drive for Errors Regularly.

Windows has a built-in defragmenter and check-disk utility. To access either of them just open Windows Explorer and right-click on the drive you want to examine. Select Properties and then click on the Tools tab. To defragment your HD go to the Defragmentation section and press the Defragment now button. To perform a check disk, go to the Error-checking section and press the Check now button.

Repair Network Connections
To repair a network connection in Windows XP:

Click Start, then Control Panel, then Network Connections. Right-click Local Area Connection and click Repair.

To repair a network connection in Windows Vista:

Click Windows button, then Control Panel, then Manage Network Connections. Right-click the Local Area Connection and click Diagnose and Repair, then Reset the Network Adapter.

To repair a network connection Windows 7:

Click Start, then Control Panel, then Network and Internet. Click the Network and Sharing Center link. Click the Fix a Network Problem link. Click the link for Internet Connections. Work your way through the troubleshooting guide. When the solution is found, close the troubleshooting guide.

Check Cabling and Connections

A loose or damaged cable may impact the performance of your Internet connection.

Reseat all connections:

While reseating the connections, confirm that no cables are damaged. If any cables are damaged, they should be replaced. Make sure that the coaxial cable connections are clean and are connected tightly. The network (Ethernet) cables should click into place tightly in the back of the modem and on the computer.

Remove Any Unnecessary Coax Splitters

While checking all coaxial cable connections, remove any unneeded or damaged coaxial splitters.

Before You Call Tech Support

The customer service representatives at Paragould Light Water and Cable are happy to assist you with any Internet related issues you may be having. The following information will assist our representatives in helping troubleshoot your issue in a fast and efficient manner.

Write Down Error Messages

The program or operating system will almost always provide an error message. Please write this information down exactly how it appears on your computer screen.

Be Near Your Computer

Calling tech support when you are away from your computer or about to leave makes troubleshooting the problem very difficult. Be near your computer and have it up and running when you call our customer service representatives.

Know the Circumstances of the Problem

What were you doing when the problem occurred? You should be able to describe what program you were using at the time of the error. Additionally, let the representative know if this is a recurring problem. Also, please inform us of any new equipment or software you have installed recently to your computer.

Know Your Equipment

Knowing the type of computer, operating system, and name of the program you were using will help tech support diagnose your problem more quickly. Have this information handy when you call.

Please Try Not to Assume

It is tempting to try and diagnose the problem yourself, but this can often mislead the representative and turn a simple problem into a baffling mystery. Providing only the facts is the best policy.

Router Technical Contact Information
Hours of Operation:Unknown
How to reach a live person:At the end of their message, press 4 and then press the number associated with your product.
Hours of Operation:Mon-Fri: 8am-5pm PST
How to reach a live person:Enter 2263 at the first prompt, press 1 at the next menu, prses 0 three times.
Cisco or Linksys
Hours of Operation:Unknown
How to reach a live person:Press 6.
Hours of Operation:Mon-Fri: 8am-6pm PST
How to reach a live person:Press 0 when recording begins, ask for customer service.
iPad, iPhone and iPod Touch Email Setup

iPhone: Setting up Email

To Set up Email on Your iPhone, iPad or iPod Touch:

  1. From the Home screen, tap Settings.
  2. On the Settings screen, tap Mail, Contacts, Calendars.
  3. From the Accounts section, tap Add Account.
  4. Tap Other.
  5. Tap Add Mail Account.
  6. Complete the following fields, and then tap Save:
  7. NameThe name to display on your email. For example: Jane Doe
    AddressYour email address. For example: This email address is being protected from spambots. You need JavaScript enabled to view it.
    PasswordYour email account password.
    DescriptionA description of the email address to display in the email account list on your iPad.
  8. Tap POP.
  9. Enter your Incoming Mail Server information:
  10. Host
    User Namefirst part of email address
    PasswordYour email account password
  11. Enter your Outgoing Mail Server information:
  12. Host Name —
  13. User Name — first part of email address, e.g.example
  14. Password — Your email account password.
  15. This server requires Username and Password. This will be the same username and password for the incoming mail server.
  16. Tap Save.
  17. After attempting setup, a box will appear and ask if you want to set up the account Without SSL, Tap No.
  18. Tap Save again.
  19. Another message, may say this account might not work and ask if you want to Save or Edit.
  20. Tap Save.
  21. Upon saving your email account, return to the account settings page and verify the following incoming server information: (Tap Settings, Mail, Contacts and Calendars, Tap on the account, Scroll down and Tap Advanced.)
  22. Use SSLOff
    Server Port110
  23. To verify the outgoing mail server information: (Tap Settings, Mail, Contacts, and Calendars, Tap on the account, Tap SMTP.)
  24. Primary (Tap server name)
    Use SSLOff
    Server Port2501
  25. Tap Done (Upper right hand corner).
  26. Tap Done again (Upper left hand corner).

That's it. If everything is working OK, you should see some email messages. To make sure you can send messages, go ahead and compose an email and send it to yourself.

Android-based Device Email Setup

Android: Setting Up Email

To Set up Email on Your Android-based Device

  1. Open your device's settings.
  2. If you already have an email account set up, press Menu and tap Accounts. Press Menu again and tap Add account.
  3. Type your Email address and Password, and click Manual Setup.
  4. Tap POP3.
  5. Use these settings for your incoming server:
  6. POP3

    UsernameEnter your username (The first part of your email address).
    PasswordEnter your email account password.
  7. Use these settings for your outgoing server:
  8. SMTP (Outgoing Mail Server)

    Security typeNone
  9. Select Require sign-in and make sure your Username (ex. jdoe) and Password are correct. Tap Next.
  10. Tap Next again. Name your account and enter the name you want to display on outgoing messages.
  11. Tap Done.

That's it. If everything is working OK, you should see some email messages. To make sure you can send messages, go ahead and compose an email and send it to yourself.

Windows Live Mail Setup

Windows Essentials - Live Mail: Setting up Email

Click Here To Download Windows Essentials (includes Windows Live Mail)

To Set up Email on Windows-based Default Email Client:

You can always use Webmail to send and receive email messages. But you also can view your email with an email client. To access your email through Windows® Live Mail, add an account with the settings outlined below. While the exact steps may differ from version to version, you can use the settings listed here to set up other versions of Windows Mail as well.

  1. Launch Windows Live Mail from the Start Menu.
  2. Go to the Tools menu, and then select All Accounts.
  3. In the navigation column, click Add e-mail account.
  4. In the Email Address field, enter your full email address. For example: This email address is being protected from spambots. You need JavaScript enabled to view it.
  5. In the Password field, enter your password.
  6. Select if you want to Remember Password.
  7. In the Display Name field, enter how you want your name to display when email is sent from this account, and then click Next. For example: Jane Doe
  8. Select POP as your server type and enter your Incoming POP Server.
  9. POP3

    UsernameEnter your username(Your email address).
    PasswordEnter your email account password.
  10. Select to log on using Clear text authentication.
  11. In the Login ID field, enter your user name. For example: example
  12. In the Outgoing server field, enter your Outgoing SMTP Server.
  13. SMTP (Outgoing Mail Server)

    Security typeNone
  14. Click Finish.
Setting up Email Address with Mail on Windows 10
Step by step instructions on setting up Email Address with Mail on Windows 10

1. Click on the Windows icon on the lower left corner.

2. Click on All apps, find Mail and click on it.

3. Once you click on Mail, if the customer has never used Mail on Windows 10, this screen will appear. If this screen does not appear, skip to stop 5.

4. Click on Get Started and this screen will appear. Click on Add Account. Skip to step 7.

5. If a customer has used Mail on Windows 10 before (for a Yahoo, Gmail account, etc.), when they click on Mail, the screen will look like this.

6. Click on Accounts in the left column and another column will appear on the right side of the screen. On this screen, click on Add Account.

7. A new window will pop up that says Choose an account. Click on Other account POP, IMAP.

8. Type in the email address and the password.

9. ***You will have to click the Sign in button, then it will change to Try again. Click it again and it will say Try again. Click it again and the button will change to Advanced. Click on Advanced.

10. Enter your name. Enter for the Incoming email server. Choose POP3 in the dropdown box as the Account type.

11. Scroll down in the Internet email account window. Enter the User name for the email address. Enter for the Outgoing (SMTP) email server. This will be universal for desktops and mobile devices.

12. Scroll down to the bottom of the Internet email account back and you will see 4 entries that are checked. Here they are when they are checked.

13. Uncheck the bottom 2 boxes (Require SSL for incoming mail and Require SSL for outgoing mail). The screen will then look like this.

14. Click on Sign in and the account should be successfully set up. Click on Done.